Effective Date: 1 October 2026
At Maison Levane, every order is carefully prepared to ensure your products arrive in perfect condition.
Shipping Within Australia
We currently ship throughout Australia.
Orders are processed and dispatched Monday to Friday, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Order Processing
Most orders are processed within 1–3 business days.
During new product launches, promotional events or peak periods, processing times may be slightly longer. If there is a significant delay, we will notify you as soon as possible.
Shipping Costs
We keep shipping simple.
- Standard Shipping — a fixed rate of $9.95 within Australia.
- Complimentary Shipping on Australian orders of $100 or more.
- The Fabric Ritual ($99) and The Grand Fabric Ritual ($179) include complimentary shipping in the product price, regardless of cart total.
Shipping is not calculated in real time by carrier weight or live Australia Post rates. The fixed rate above applies at checkout unless complimentary shipping applies.
Please note: two Perfumed Duo sets alone ($98) do not qualify for complimentary shipping under the $100 threshold. Adding another product (or a Ritual / Grand Ritual) is required for free shipping in that case.
Estimated Delivery Times
Delivery estimates begin once your order has been dispatched.
Metro Areas
2–5 business days
Regional Areas
3–8 business days
Remote Locations
Delivery times may be longer depending on your location and the courier network.
These delivery timeframes are estimates only and may vary during busy periods or due to circumstances beyond our control.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking details so you can monitor your delivery.
Incorrect Delivery Information
Please ensure your shipping address is accurate before completing your order.
Maison Levane cannot accept responsibility for delays or additional delivery charges resulting from incorrect or incomplete delivery information supplied at checkout.
Lost or Damaged Parcels
If your parcel arrives damaged, or if you believe it has been lost in transit, please contact our Customer Care team as soon as possible.
Where appropriate, we will work with the shipping carrier to investigate the delivery and provide a suitable resolution.
Payment Methods
We currently accept secure payments via:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
Additional payment methods may be available at checkout depending on your location.
All transactions are processed using secure encrypted payment technology.
Returns
If there is an issue with your order, please contact us within 30 days of receiving your purchase.
For information regarding damaged items, faulty products or returns, please refer to our Returns & Refund Policy.
Contact Us
For any shipping enquiries, our Customer Care team is happy to assist.
Email: contact@maisonlevane.com
We aim to respond to all enquiries within 2–3 business days.