Effective Date: 1 October 2026
Maison Levane ("Maison Levane", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase our products, or otherwise interact with us.
This Privacy Policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information including:
Your name
Email address
Telephone number
Billing and shipping address
Payment information (processed securely by third-party payment providers)
Order history
Customer service communications
Marketing preferences
IP address, browser type, device information and website usage data
Any other information you voluntarily provide to us.
You may provide this information when you:
Purchase products from our website
Create an account
Subscribe to our newsletter
Contact us by email, telephone or social media
Enter competitions or promotions
Submit product reviews
Browse our website.
2. How We Use Your Information
We use your personal information to:
Process and fulfil your orders
Deliver products to you
Provide customer support
Verify transactions and prevent fraud
Improve our website, products and customer experience
Send order confirmations and shipping updates
Respond to your enquiries
Send marketing communications where you have chosen to receive them
Meet our legal and regulatory obligations.
3. Marketing Communications
If you subscribe to receive marketing communications, we may send you information about:
New product launches
Exclusive offers
Promotions
Product updates
Brand news
Events
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
4. Payment Information
Maison Levane does not store your full credit or debit card details.
Payments are processed securely through trusted third-party payment providers using industry-standard encryption technologies.
5. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose your information to trusted third parties where necessary to operate our business, including:
Payment processors
Shipping and delivery providers
Website hosting providers
IT service providers
Marketing platforms
Analytics providers
Professional advisers
Government or regulatory authorities where required by law.
These service providers are only permitted to use your information to provide services on our behalf.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
Remember your preferences
Keep your shopping cart active
Analyse website traffic
Measure website performance
Improve website functionality
Deliver relevant advertising where applicable.
Most browsers automatically accept cookies, however you may modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect certain features of our website.
7. Analytics
We may use third-party analytics services, including Google Analytics and similar technologies, to understand how visitors use our website.
These services may collect information including:
Pages visited
Time spent on pages
Device information
Browser type
Approximate location
Referring websites.
This information is generally aggregated and does not personally identify you.
8. Security
We take reasonable steps to protect your personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
SSL encryption
Secure payment processing
Restricted access to personal information
Secure hosting environments
Regular software and security updates.
While we take reasonable precautions, no online transmission or electronic storage method can be guaranteed to be completely secure.
9. Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
10. Overseas Disclosure
Some of our service providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection consistent with Australian privacy laws.
11. Data Retention
We retain personal information only for as long as necessary to:
Provide our products and services
Meet legal and accounting obligations
Resolve disputes
Enforce our agreements.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
12. Third-Party Links
Our website may contain links to third-party websites.
Maison Levane is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
13. Children's Privacy
Our products and website are intended for individuals aged 18 years and over.
We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.
The most current version will always be published on this page.
15. Contact Us
If you have any questions regarding this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us.
Maison Levane
Email: contact@maisonlevane.com
Website: www.maisonlevane.com
We will acknowledge your enquiry as soon as reasonably practicable and will endeavour to resolve any privacy concerns promptly.