Effective Date: 1 October 2026
At Maison Levane, we take great pride in creating premium fragrance products designed to elevate the everyday ritual of caring for your fabrics. We hope you are delighted with every purchase. If something isn't quite right, we're here to help.
Change of Mind
Due to the nature of our fragrance products and for hygiene and product integrity reasons, we cannot accept returns or offer refunds for products that have been opened, used, or partially used.
If you change your mind, unopened products in their original condition and packaging may be returned within 30 days of receiving your order.
To request a return, please contact us before sending your item. Returns received without prior approval may not be accepted.
Unless required by Australian Consumer Law, customers are responsible for the cost of returning approved change-of-mind purchases. Original shipping charges are non-refundable.
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If you're selecting a Maison Levane fragrance for the first time, we recommend beginning with one of our smaller formats or Discovery Sets (where available) before purchasing multiple full-size products.
Australian Consumer Law
Nothing in this Returns & Refund Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
You are entitled to a replacement, repair or refund where a product has a major failure or otherwise does not meet the consumer guarantees provided by law.
Damaged or Faulty Products
If your order arrives damaged, defective or faulty, please contact us within 30 days of receiving your order.
To help us resolve the issue promptly, please include:
Your order number
A brief description of the issue
Clear photographs of the product
Clear photographs of the external packaging (if applicable)
Once your claim has been assessed and approved, Maison Levane will, at its discretion and where required by law:
replace the product;
repair the product (where applicable); or
provide a full refund.
Where a replacement is approved, shipping costs will be covered by Maison Levane.
Incorrect Items
If you receive an item different from the one you ordered, please contact us within 30 days of delivery.
Once verified, we will arrange to send the correct item as quickly as possible at no additional cost to you.
Refund Processing
Approved refunds will be issued using the original payment method used for the purchase.
Depending on your financial institution, refunds generally appear within 5–10 business days after processing.
Purchases Through Authorised Retailers
This Returns & Refund Policy applies only to purchases made directly through the Maison Levane website.
If your Maison Levane product was purchased through an authorised retailer or stockist, please contact the original place of purchase regarding their returns and refund policy.
Contact Us
If you have any questions regarding a return, replacement or refund, please contact our Customer Care team.
Email: contact@maisonlevane.com
When contacting us, please include your order number together with any relevant photographs or supporting information so we can assist you as quickly as possible.